Customer Service

  • Customer Service

  • Delivery to Northern Illinois and Southern Wisconsin
  • 24 hour emergency service
  • Evaluation of client for specialized products
  • Time and travel to secure proper documentation for patient
  • Time and labor involved with trial fittings and product sampling
  • Labor for warranty repair of defective products
  • Pick-up and delivery of product
  • Monitoring use of product
  • Follow-up with physicians (progress and compliance)
  • User compliance reports
  • Product and technology training for physicians and therapists
  • Cleaning of equipment
  • Loaner products while client's product is in for service
  • Respiratory health education to seniors in assisted living centers
  • Provide oxygen conserving devices for client's ease of portability of O2
  • Providing equipment in special cases prior to being able to bill for them
  • Accepting assignment
    • accepting full payment at the “maximum allowable charge" rate
    • Billing of primary or secondary payer sources
    • Rework of denied claims
Services Provided only by Medical Products Group of Wheaton, LLC
  • Inservices to Long Term Care Facilities

To speak with a customer service representative now, call (815) 284-9771